Shipping & Returns

SHIPPING:

US Shipping: Most items are shipped within 15 business days. Occasionally, our distributors will run out of stock on an item. If this happens, we will continue to reorder the backordered item until the item is received or until our customer provides us with a suitable substitution or cancels the item in question.

US shipping rates: To check your shipping rates, simply add items to your shopping cart then click on the Estimate shipping button. Shipping rates are based on weight and location.

International shipping: Yes, we ship internationally. Most items are ready to ship within 15 business days. Occasionally, our distributors will run out of stock on an item. If this happens, we will continue to reorder the backordered item until the item is received or until our customer provides us with a suitable substitution or cancels the item in question.

International shipping rates: To check your shipping rates, simply add items to your shopping cart and check the estimate shipping button. Shipping rates are based on weight and location.

International multiple item orders: Many of our international customers like to wait until we have their entire order ready to ship before shipping their orders. This generally will cost much less than making multiple shipments. However if you would like us to, we will gladly ship our international customers’ orders in multiple shipments provided you are willing to pay the additional shipping fees.




RETURNS:

You must request an RMA (return merchandise authorization) number before making a return: To request an RMA number simply email us and request an RMA number. Please be sure to let us know in your email what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel. Do not write your RMA number on the shoe’s box or items packaging. If you write your RMA on the packaging, the item’s packaging will be considered damaged and may void your returns eligibility.

What can be returned: Most of the items we sell can be returned. The only items we sell which cannot be returned are items of an intimate nature. Items are considered intimate apparel if they come in contact with the genital area. For example, panties, pantyhose, teddies etc. are considered intimate apparel. All returns must be in their original packaging, and the original packaging must be undamaged. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned.

What cannot be returned: No returns will be accepted after 30 days of receipt. Items of an intimate nature cannot be returned. For example, panties and pantyhose are considered intimate apparel. However, panties and pantyhose are not the only items considered intimate apparel. An item is considered intimate apparel if in normal wear it comes in contact with the genital area. Any custom sewn item is NOT returnable. (this includes standard sizing in anything I pesonally sew) Please be sure of your measurements before ordering. Items that are not in their original packaging cannot be returned. Items with damaged packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return. Returns will not be accepted from smoking homes.

Returns for refund: Must be made within 30 days of receipt. Returns more than 30 days old are not eligible for return. A 15% restocking fee will be applied on all returns for refund.

Returns for exchange: Must be made within 30 days of receipt. There is no restocking fee applied on returns for exchange.

Shipping charges to reship back to you on US orders: If your exchange is for a different style, size or color, you will be required to pay our standard domestic shipping charge to reship back to you.

Shipping charges to send merchandise back to us on US orders: All shipping charges to return merchandise back to us must be paid by the returnee. We do not reimburse shipping charges to returned merchandise back to us unless the merchandise was received in error or is defective. Under no circumstances will we reimburse the cost of overnight, 2 day, 3 day, or other rush shipping methods.

Return shipping charges on International orders: All shipping charges on international orders must be paid by the returnee. We do not reimburse shipping charges on international orders unless the merchandise received was in error or is defective.
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